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Say oui to conversational commerce.

See inside my
CONVERSATION DESIGN
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THE REQUEST

  • Increase customer in-app customer purchase average

  • Expand non-airline partnerships & sales opportunities via the app

THE PROCESS

  • Worked with developers and product managers to outline required development

  • Created conversational flows, scripts, & carousel graphic text

THE
RESULT

  • Revenue increased by 78%

  • Reduced human handover requests regarding seating and baggage

Conversational flow charts to blow your mind.

Mapping customized responses

The Project: This project required custom responses by department/employee role.

The Challenge: Some content had viewership restrictions. 

The Solution: Mapped affected content items and identified how to handle conversational flows depending upon the type of user.

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Alexa Skill VUI - Imagine Sounds Sleep App

Flow Diagram

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New vs. Returning User Variations

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There's more for you to see...

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© 2022 by Indexxe Publishing

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