top of page

Say oui to conversational commerce.

See inside my
CONVERSATION DESIGN
re with oil painting 12.jpg

THE REQUEST

  • Increase customer in-app customer purchase average

  • Expand non-airline partnerships & sales opportunities via the app

THE PROCESS

  • Worked with developers and product managers to outline required development

  • Created conversational flows, scripts, & carousel graphic text

THE
RESULT

  • Revenue increased by 78%

  • Reduced human handover requests regarding seating and baggage

Conversational flow charts to blow your mind.

Mapping customized responses

The Project: This project required custom responses by department/employee role.

​

The Challenge: Some content had viewership restrictions. 

​

The Solution: Mapped affected content items and identified how to handle conversational flows depending upon the type of user.

​

flow chart sample 1.png
Alexa Skill VUI - Imagine Sounds Sleep App

Flow Diagram

Flowchart 2.png

New vs. Returning User Variations

flowchart 3.png

There's more for you to see...

re with castle bg

© 2022 by Indexxe Publishing

bottom of page