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Say oui to conversational commerce.
See inside my
CONVERSATION DESIGN
THE REQUEST
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Increase customer in-app customer purchase average
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Expand non-airline partnerships & sales opportunities via the app
THE PROCESS
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Worked with developers and product managers to outline required development
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Created conversational flows, scripts, & carousel graphic text
THE
RESULT
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Revenue increased by 78%
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Reduced human handover requests regarding seating and baggage
Conversational flow charts to blow your mind.
Mapping customized responses
The Project: This project required custom responses by department/employee role.
The Challenge: Some content had viewership restrictions.
The Solution: Mapped affected content items and identified how to handle conversational flows depending upon the type of user.
Alexa Skill VUI - Imagine Sounds Sleep App
Flow Diagram
New vs. Returning User Variations
There's more for you to see...
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